Privacy policy

Effective Date: August 17, 2026
Regulated by UK GDPR & Data Protection Act 2018, supervised by the ICO.
Data Controller: Rosaviae
Business Address: 8 Glen Sannox Loan, Cumbernauld, Glasgow G68 0GD, United Kingdom
Support Email: hello@rosaviae.shop
Phone: +44 4181871480
Website: rosaviae.shop

1. Personal Data We Collect

  1. Order information: Full name, UK delivery address, email address, mobile number for order processing and delivery notifications.
  2. Payment data: Card information processed via PCI-DSS certified third-party payment gateways; Rosaviae never stores complete debit/credit card numbers on our website server.
  3. Website analytics data: IP address, device model, browser information, cookie records and browsing activity to optimise store functionality.
  4. Customer enquiries: All messages sent to our service email inbox.

2. Legal Basis for Data Processing

  • Performance of contract: Process orders, arrange parcel dispatch and send tracking updates.
  • Explicit consent: Marketing newsletters only sent with your active opt-in; one-click unsubscribe link included in every promotion email.
  • Legitimate interest: Resolve customer service issues, prevent payment fraud and improve our clothing product range.
  • Legal obligation: Retain transaction records to comply with UK tax and consumer legislation.

3. Third-Party Data Sharing Rules

We will never sell, rent or trade your personal information to external marketing companies. Only minimal necessary data will be shared with:

  • Royal Mail and UK domestic courier providers
  • Licensed secure payment service providers All cooperating third parties must fully comply with UK GDPR standards.

4. Your Data Subject Rights under UK GDPR

You are legally entitled to:

  • Request full access to all personal records we hold about you
  • Correct inaccurate name, delivery address or contact details
  • Request permanent deletion of your customer account and personal data
  • Object to marketing emails at any time
  • Request data portability of your historical order records Submit all privacy requests to hello@rosaviae.shop. We will reply within 30 calendar days per ICO guidelines. You may file a formal complaint directly with the Information Commissioner’s Office if dissatisfied with our response.

5. Cookies & Online Tracking

rosaviae.shop uses functional and analytics cookies to improve your shopping experience. You may disable or adjust cookie permissions through your web browser at any time.

6. Data Security & Breach Notification Protocol

We adopt end-to-end industry encryption technology to protect your personal and payment data. In the event of a serious personal data breach, we will notify affected customers and the ICO within 72 hours as mandated by UK GDPR.

7. Privacy Enquiries

Email: hello@rosaviae.shop
Postal Address: 8 Glen Sannox Loan, Cumbernauld, Glasgow G68 0GD, United Kingdom